Genetec
Software Developer Intern
- Sole owner of the final four phases of the Digital Operations observability roadmap for an enterprise CRM platform running 1,500+ production workflows.
- Cut outage detection from hours to under 2 minutes with synthetic availability tests across 2 Azure regions and heartbeats on 6 production systems.
- Wrote a Java service that classifies Azure DevOps tickets by component and severity and routes them automatically, cutting manual triage time 40%.
- Deployed 30+ Azure Monitor alert rules as Bicep IaC and built auto-remediation runbooks with full audit trails and Teams escalation.